Thank you for contacting our Guest hosts with respect to your cash and bonus balance.
The transfer of $10 from cash to bonus balance has occurred as your have outstanding bets on incomplete games using your bonus funds previously. Microgaming have conducted an investigation in light of your query and have confirmed that you have two incomplete transactions sitting on the casino.
Please log back onto the casino and complete your games for:
Vegas Strip Blackjack GLOD; and
Multi Hand – Vegas Strip Blackjack Gold.
This would account for the missing $10 from the casino heinz and why this amount was transferred to your bonus balance.
Please let us know if you require any further assistance.